Air India is facing growing questions over passenger experience, safety, leadership, losses and its much-awaited transformation under the Tata Group. In this episode of Kharcha Paani, we look at the latest Phuket-Delhi Air India flight incident and what the preliminary findings reveal, while also examining passenger complaints around delays, baggage handling, aircraft maintenance and customer service. We look at Air India and Air India Express’ rising losses, Tata Group’s investments, the massive aircraft orders, the Air India-Vistara merger, the change in leadership from Campbell Wilson to Tewolde Gebremariam, and the challenges involved in turning around one of India’s most important international airlines. With Air India playing a major role in connecting Indian passengers to destinations across the world, the bigger question is whether Tata’s ambitious Air India transformation is delivering the results passengers and investors expected. #AirIndia #TataGroup #AirIndiaFlight #PhuketFlight
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Production: Shruti Agarwal
Video Editor: Sameer Khan
